Privacy policy

Privacy Policy for Decoriva Home

Welcome to Decoriva Home. Decoriva Home is a trading name of Shower Panels Warehouse LTD.

Decorivahome.uk is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website.
By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we may collect include:

Personal Information: Information that identifies you, such as:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment details (processed securely via third-party payment processors)

Usage Data: Information about how you interact with our Services, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages

App-Specific Data: Information collected through the App, such as:

  • Camera access for AR visualization (with your consent)
  • Photos uploaded for customization (with your consent)
  • Location data (optional, for delivery estimates, with your consent)

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, such as:

  • Remembering your preferences
  • Analyzing site traffic
  • Personalizing content

2. How We Use Your Information

We use your information to provide, maintain, and improve our Services, including:

  • Processing and fulfilling orders, including delivery of products.
  • Providing customer support and responding to inquiries.
  • Personalizing your experience, such as recommending products based on your browsing history.
  • Enabling AR visualization and customization features in the App.
  • Sending promotional emails or push notifications (with your consent).
  • Analyzing usage trends to improve our Services.
  • Preventing fraud and ensuring the security of our Services.

3. How We Share Your Information

We may share your information with third parties only in the following circumstances:

Service Providers: We work with trusted third parties (e.g., payment processors, delivery companies, analytics providers) to perform functions on our behalf. These providers are contractually obligated to protect your information.

Legal Obligations: We may disclose your information if required by law, such as in response to a court order or to comply with regulatory requirements.

Business Transfers: If we sell or merge our business, your information may be transferred as part of the transaction, subject to confidentiality agreements.

With Your Consent: We may share your information with third parties if you explicitly consent.

We do not sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings or our cookie consent tool. Types of cookies include:

  • Essential Cookies: Necessary for the operation of our Services
  • Analytics Cookies: Help us understand how users interact
  • Marketing Cookies: Enable personalized ads and content (optional)

5. Your Rights and Choices

Under the UK GDPR, you have the following rights:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Data Portability
  • Objection

To exercise these rights, contact us at info@decorivahome.uk.
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails.

6. Data Security

We implement industry-standard security measures including encryption, SSL technology, and access controls. No system is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain your information only as long as necessary:

  • Order information: 7 years
  • Account information: until deletion request or 3 years inactivity
  • Analytics data: anonymized and retained for analysis

8. International Data Transfers

Your information may be processed outside the UK (e.g., EEA or USA). We ensure compliance with UK GDPR through appropriate safeguards.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our Services are not intended for individuals under 16. Any such data will be deleted if identified.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of our Services implies acceptance of updates.

12. Contact Us

If you have questions about this Privacy Policy:

  • Email: info@decorivahome.uk
  • Address: 57 South Park Drive Ilford, Essex IG3 9AA
  • Phone: (+44 7760 934222)