Shipping policy
Shipping Policy for Decoriva Home
We are committed to delivering your products quickly, safely, and reliably. Review the details below for delivery timelines, charges, and order handling.
🚚 Delivery Times & Processing
Dispatch Time: Orders are typically dispatched within 6–7 working days from the date of purchase.
Estimated Delivery: Most orders arrive within 7–8 working days, depending on location.
Couriers: We use established UK courier services to ensure reliable delivery.
📦 Shipping Charges
- Free delivery on orders over £30 within UK Mainland
- Orders below £30 may incur a delivery charge (if applicable at checkout)
Delivery Exclusions:
We do not deliver to the following postcode areas:
BT, IM, TR, JE, GY, IV, HS, KA, KW, PO, PH, ZE, AB
For offshore or excluded postcodes, an additional £70 surcharge applies if delivery is arranged.
⚠️ Order Cancellations
- Orders can only be cancelled within 24 hours of purchase
- After 24 hours, a 30% restocking and processing fee applies
Contact support immediately if changes are required.
🧾 Order Tracking
Once dispatched, you will receive a tracking number via email or SMS to monitor delivery status.
📍 Delivery Restrictions
- Delivery is limited to UK Mainland
- Remote areas (e.g., Scottish Highlands) may experience longer delivery times
- We do not deliver to PO Boxes
❗ Damaged or Missing Items
If your order arrives damaged or incomplete:
- Report within 48 hours of delivery
- Provide clear photos of the item and packaging
We will assess and offer a replacement, refund, or resolution.
📞 Contact
- Email: info@decorivahome.uk
- Address: 57 South Park Drive Ilford, Essex IG3 9AA
- Phone: (+44 7760 934222)